CHESS HEROZ Refund Application

Notice Regarding Refunds of CAISSA

Thank you for playing our games.

In accordance with Article 20.1 of the Payment Services Act, we will refund any outstanding balance in CAISSA following its discontinuation on July 20, 2021. Please be sure to apply for a refund by the deadline, as outlined below.


■ Name of issuer of prepaid payment instruments providing the refund


■ Prepaid payment instruments eligible for a refund


Only unused purchased instruments are eligible for a refund.

■ Refund application period

17:00 on July 20, 2021 (Tuesday) to 17:00 on September 21, 2021 (Tuesday) (JST)

You will not be entitled to a refund on this occasion unless you apply for a refund during the above-stated period.

■ How to apply for a refund

Enter your email address, full name, address, country, payee's bank name, branch name, branch address (including city, state and country), branch code (SWIFT BIC/ABA No./Sort Code etc.), payee's account No.(or IBAN Code), account type (ordinary deposit, checking account, etc.), and the payee's full name and address (including country) in the refund application form and click send.

Once the refund application period has closed, we will verify your prepaid payment instruments and transfer the outstanding amount of any unused instruments you have paid for, into your bank account.

■ Refund inquiries



July 20, 2021

Refund Application has been closed.